Use the steps below to request deletion of your CrashTrak account and understand what we remove, what we may keep, and how long it takes. This page mirrors the Account deletion section on our Legal hub.
How to request account deletion
- Send an email from the address registered on your CrashTrak account to privacy@crashtrak.com with subject line CrashTrak account deletion request.
- Include your full name, the email address on the account, and (if applicable) your fleet or company name so we can verify ownership.
- We will confirm receipt and may ask for additional verification before processing.
What we delete
- Your Firebase Authentication login and your CrashTrak profile (name, role, preferences) after verification, subject to legal holds.
- Associated non-regulated account metadata within a reasonable period after account closure, unless a longer retention is required by law or contract.
What may be kept (and why)
- Submitted incident reports may be retained for up to seven (7) years where required for transportation and safety record-keeping (e.g. FMCSA-related obligations). Where the law allows and you have no ongoing legal or insurance need, we will work with you on minimization or redaction consistent with our Privacy Policy.
- Billing and audit records may be retained as required for tax, accounting, and fraud prevention.
- Aggregated or de-identified analytics that do not identify you may be retained.
Timing
We aim to respond within 30 days of a verified request, consistent with our Privacy Policy. Some steps (for example, enterprise-managed accounts) may require coordination with your fleet administrator.
Other data rights
For access, correction, or export of personal data without closing your account, use the same contact: privacy@crashtrak.com. See also our Privacy Policy.